Privacy Policy

1. Information We Collect

LimitedTicket ("we," "us," or "our") collects limited personal information to provide and improve our ticket intelligence platform. We are committed to collecting only the minimum amount of data necessary to deliver our services effectively.

1.1 Information You Provide Directly

When you interact with our platform, you may voluntarily provide the following information:

• Email Address: When you subscribe to our newsletter or sign up for drop alerts, we collect your email address. This is the primary piece of personal information we collect and is used solely for delivering the communications you have requested.
• Communication Data: If you contact us via email at hello@limitedticket.com, we retain the content of your message and your email address to respond to your inquiry and improve our services.

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

• Analytics Data: We collect anonymized usage data including pages visited, time spent on pages, referring URLs, and general navigation patterns. This data helps us understand how fans use our platform and identify areas for improvement.
• Device Information: We may collect information about the device you use to access our website, including device type, operating system, browser type and version, screen resolution, and language preferences.
• IP Address: Your IP address is collected automatically by our servers and analytics tools. We use this information for security purposes, to prevent abuse, and to determine your approximate geographic location (country/region level only) for providing relevant content.
• Cookie Data: We use cookies and similar technologies to enhance your browsing experience. See Section 3 for detailed information about our cookie practices.

1.3 Information We Do Not Collect

LimitedTicket does not collect or store:

• Payment or financial information (we do not sell tickets or process transactions)
• Government-issued identification numbers
• Precise geolocation data
• Biometric data
• Health or medical information
• Social media account credentials

2. How We Use Information

We use the information we collect for the following purposes:

2.1 Newsletter and Drop Alerts

Your email address is used to send you the communications you have opted into, including:

• Weekly drop alert newsletters with upcoming on-sale dates and ticket intelligence
• Event-specific notifications for events you have expressed interest in
• Strategy updates and new guide announcements
• Scam warnings and safety advisories related to the ticket market

You may unsubscribe from these communications at any time by clicking the "unsubscribe" link included in every email we send, or by contacting us directly at hello@limitedticket.com.

2.2 Platform Improvement

Anonymized analytics data is used to:

• Understand which events and content are most popular among our users
• Improve the user experience and interface of our platform
• Identify and fix technical issues, bugs, and performance problems
• Develop new features and tools based on user behavior and needs
• Measure the effectiveness of our content and guides

2.3 Security and Abuse Prevention

We use technical data, including IP addresses and device information, to:

• Protect our platform from malicious activity, including bot attacks and scraping
• Prevent spam and abuse of our newsletter signup system
• Ensure the integrity and availability of our services
• Comply with applicable legal requirements

3. Cookies & Tracking

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience and gather analytical data.

3.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as navigation, security features, and accessibility preferences. These cookies do not collect personal information and cannot be disabled without affecting site functionality.
• Analytics Cookies: We use analytics cookies to collect anonymized information about how visitors interact with our website. These cookies help us measure traffic, identify popular content, and understand user navigation patterns. Analytics cookies do not identify individual users.
• Preference Cookies: These cookies remember your preferences and settings, such as your preferred time zone for drop calendar displays, previously dismissed notifications, and display preferences. They enhance your experience by personalizing content to your needs.

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Set preferences for specific websites
• Receive notifications when a cookie is set

Please note that disabling cookies may affect the functionality of certain features on our website. Essential cookies cannot be disabled without potentially impairing your ability to use the site.

3.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. While there is currently no industry standard for how websites should respond to DNT signals, we respect your privacy preferences and minimize tracking wherever possible.

4. Third-Party Services

LimitedTicket uses a limited number of third-party services to operate and improve our platform. Each service has its own privacy policy governing how it collects and uses data.

4.1 Google Fonts

We use Google Fonts to deliver the Inter and Space Grotesk typefaces used throughout our website. When you visit our site, your browser makes a request to Google's servers to load these fonts. Google may collect certain technical data as part of this process, including your IP address and browser information. For more information, please refer to Google's Privacy Policy.

4.2 Analytics Services

We use analytics services to understand how visitors use our website. These services may collect anonymized data about your browsing activity, including pages visited, session duration, bounce rate, and traffic sources. We configure our analytics to minimize data collection and anonymize IP addresses wherever possible.

4.3 Email Service Provider

We use a third-party email service provider to manage our newsletter and drop alert communications. When you subscribe, your email address is shared with this provider solely for the purpose of delivering the emails you have requested. Our email service provider is contractually obligated to protect your data and is prohibited from using it for any purpose other than delivering our communications.

4.4 Content Delivery Networks

We may use content delivery networks (CDNs) to serve images and static assets efficiently. These services may process your IP address and basic request data to deliver content from servers geographically close to you.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Email Addresses: We retain your email address for as long as you remain subscribed to our newsletter or drop alerts. Upon unsubscribing, your email address is removed from our active mailing list within 30 days. We may retain a hashed version of your email for suppression list purposes to ensure we do not re-add you without your explicit consent.
• Analytics Data: Anonymized analytics data is retained for up to 26 months to allow for year-over-year analysis and trend identification. This data cannot be used to identify individual users.
• Communication Records: If you contact us via email, we retain correspondence records for up to 24 months to provide consistent support and reference previous interactions.
• Server Logs: Technical server logs, which may include IP addresses and request data, are retained for up to 90 days for security and debugging purposes before being automatically deleted.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights regardless of where you reside, to the extent practicable.

6.1 Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the GDPR:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6.2 Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: LimitedTicket does not sell personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

6.3 Exercising Your Rights

To exercise any of these rights, please contact us at hello@limitedticket.com. We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request to protect your privacy and security.

7. Children's Privacy

LimitedTicket is not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at hello@limitedticket.com so that we can take appropriate action.

Users between the ages of 13 and 18 (or the age of majority in their jurisdiction) should review this Privacy Policy with a parent or guardian to ensure they understand its terms before using our platform or subscribing to our newsletter.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Provide notice of material changes through a prominent notification on our website
• Where required by law, seek your consent to any material changes that affect how we process your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our platform after any changes to this policy constitutes your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days. For requests related to your data rights under GDPR or CCPA, we will comply within the timeframes mandated by applicable law.